Joywell Terms of Service

Welcome to Joywell (“we,” “us,” “our,” or “Joywell”). By accessing or using our website, mobile app, or purchasing our products or services, you agree to these Terms of Service (“Terms”). Please read them carefully.

If you do not agree to these Terms, do not use our website or services.

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1. Overview

Joywell provides customers with the ability to order curated gifts, flowers, balloons, desserts, and other celebration items for delivery. All purchases made through our website or mobile application are subject to these Terms.

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2. Eligibility

By using Joywell, you confirm that:

• You are at least 18 years old or have parental consent.

• You are legally able to enter into binding contracts.

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3. Orders and Payment

• All orders must be paid in full at the time of checkout.

• Joywell reserves the right to refuse or cancel any order for any reason, including errors in pricing or product availability.

• Prices and product availability are subject to change without notice.

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4. Delivery

• Joywell delivers within specified areas. Delivery times are estimates and may vary due to factors beyond our control.

• If the recipient is not available at the delivery location, the order may be left in a safe location, with a neighbor, or returned to our facility at our discretion.

• Customers are responsible for providing accurate delivery information. We are not liable for delays or missed deliveries due to incorrect addresses or contact details.

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5. Refunds and Returns

• All sales are final.

• We do not accept returns, cancellations, or exchanges once an order has been confirmed and prepared for delivery.

• Refunds will only be issued if an order is not delivered or not fulfilled as described in our Return & Refund Policy.

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6. Product Variations

Our products are handcrafted and may vary slightly from the photos shown. Substitutions may occur if certain items are unavailable, but we will ensure the overall look, feel, and value of your order remain consistent.

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7. Intellectual Property

All content, branding, images, designs, logos, and materials on the Joywell platform are owned or licensed by Joywell and may not be used without written permission.

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8. Limitation of Liability

To the fullest extent permitted by law:

• Joywell and its employees shall not be liable for any indirect, incidental, or consequential damages.

• Our total liability for any claim arising out of your use of our website or services will not exceed the amount you paid for the specific order in question.

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9. Privacy

Your personal information is handled according to our Privacy Policy, which forms part of these Terms. By using our services, you consent to our collection and use of your information as outlined there.

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10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any disputes shall be handled in the courts of Los Angeles County, California.

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11. Changes to These Terms

Joywell reserves the right to modify or update these Terms at any time. Updated versions will be posted on our website with a new effective date. Continued use of our services indicates your acceptance of any changes.

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12. Contact Us

If you have any questions about these Terms, please contact us: hello@getjoywell.com